Ooredoo Maldives recently celebrated Customer Day, an annual initiative held across the Middle East and Southeast Asia by Ooredoo Group. This special day is all about enhancing customer intimacy and improving service quality, aligning perfectly with Ooredoo Maldives' customer-centric values.
During Customer Day 2023, senior staff members and management of Ooredoo Maldives took a hands-on approach by stepping into the shoes of their frontline teams. They visited various customer touchpoints, including contact centers, Digital Care, Ooredoo Experience Centers, and Business Partner shops. This allowed them to gain firsthand insights into the challenges and experiences faced by both their team and valued customers.
The highlight of Customer Day was the direct interaction between senior staff members and customers. They listened attentively to customer feedback and took the time to understand their preferences. This valuable information will be used to further improve Ooredoo Maldives' services, ensuring that customer satisfaction remains a top priority.
Ooredoo Maldives is committed to "walking the talk" and continuously striving for excellence in customer service. By organizing Customer Day, they reaffirm their dedication to putting customers first and delivering exceptional experiences. This initiative showcases Ooredoo Maldives' commitment to actively engaging with their customers and continuously improving their services based on their needs.
As Ooredoo Maldives moves forward, they will use the insights gathered from Customer Day to make informed decisions and implement positive changes. Their ongoing commitment to customer satisfaction sets them apart as a telecommunications provider that truly values its customers.
