The Bank of Maldives BML has announced further expansion of its digital services starting from the first day of Ramadan, enabling customers to access all banking services online without visiting branches.
Customers can continue to access the following banking services 24/7 through BML's digital channels:
- Deposit and withdraw cash
- Transfer funds
- Repayments for loans, financing, and credit cards
- Pay for goods and services
- Send money overseas
- Apply for Lui Loans and Financing
- Apply for new debit, credit, and prepaid cards
- Manage cards, including changing PIN, freezing or blocking cards
- Pay Fitr Zakat
The Bank said that from 1st March 2025, new services will be introduced to enable simple, convenient banking from anywhere:
- Digital Onboarding of Personal Customers: online and instant account opening for personal customers. Existing customers can continue to apply for additional accounts online.
- Digital Onboarding of Business Customers: online and instant account opening for business customers.
- Online Loan and Financing Applications: applications can be submitted online for all loans and financing including home purchases, construction, or business.
- Inward Remittance: crediting of all incoming foreign remittances up to USD 10,000 after instant verification.
- TT or Outward Remittance: instant outgoing foreign remittances up to USD 5,000 through TT or International Money Transfer service on BML Mobile Banking.
- Increased ATM limits for businesses: increase the withdrawal limit on Business Cards to MVR 200,000, eliminating the need for cheques.
Additionally, the Bank said that it will also offer enhanced services for customers:
- The Bank will deliver all cards to customers, eliminating the need to visit a branch or service center. Cards can be activated and PIN can be changed through BML Internet and Mobile Banking.
- All merchant settlements for payments from BML-issued cards used on the Bank’s POS terminals and Payment Gateway will be credited to merchant accounts within 24 hours.
- In rare instances where an ATM withdrawal or deposit fails or is not completed due to an error, the Bank will return the funds to the customer’s account within 1 hour.
- Businesses can easily connect with dedicated Relationship Managers for personalized banking support.
- Customers can contact the Bank anytime, any day through its Contact Centre or its chatbot and Live Agents on the website, WhatsApp, or Viber.
BML said that in an instance where a customer needs to visit a branch during Ramadan and the first 7 days of Shawwal, the branches will be open from 9:30 am to 12:30 pm on all working days.
Services will continue to be available digitally and online during the last 10 days of Ramadan, with branches closed except for 27th and 29th March 2025.
