Ooredoo has put in place key measures offering bill payment flexibility and support to its customers.
In a statement Ooredoo said these measures were undertaken as as part of its efforts to assist the government of Maldives in easing the financial burden on people amid the covid19 crisis.
The telecom giant said under theses measures:

• Ooredoo customers can request for bill pay extensions upto two months from bill generation date.

• Ooredoo will continue to assist customers who are facing financial difficulties at this time, with payment plans and additional flexibilities upon request.
• Ooredoo will not disconnect service for customers who are registered as unemployed due to the covid-19 pandemic, till the end of June 2020, unless the situation is resolved or alternative means of financial support become available to them. It will also facilitate payment plans for them, once they are required to start paying their pending bills.

Across the globe, we are facing unprecedented challenges due to the ongoing coronavirus pandemic. While we work to overcome the strong challenges that the company is also facing during this crisis, our biggest priority remains the support we provide to our customers. Understanding the vital role of telecommunication in overcoming the current crisis and adjusting to the new way of life, our team will continue our immense efforts to provide quality and accessible services to communities across the nation
Najib Khan, Ooredoo Maldives MD & CEO



The Qatar based company has continued to respond to various issues that has surfaced during the coronavirus pandemic, with special offers for customers, free connectivity and additional forms support for emergency responders, as well as collaborations with multi-sector partners to provide urgent assistance to those in need.

COVID19 telecommunication services Ooredoo