Bank of Maldives BML introduces virtual queueing for services at Male’ based branches and service centers via online queue tokens.

In a statement, BML said that with this change, customers can request for tokens for the Bank’s services which are not available via ATM or online channels through the QueueBee app, and check waiting positions online before visiting a branch.

BML said that online tokens will be available from 8 am to 12 pm on banking days via the app. The QueueBee app can be downloaded from Google Play and Apple App stores.

“Over the past few weeks, we have introduced a number of convenient banking services that have helped us provide services online and ensure the safety of our customers and staff. While we encourage customers to bank from home, the introduction of online queuing will help save time and provide a better service experience for those customers who are required to visit a branch
BML’s CEO and Managing Director Tim Sawyer

BML said that Services at Main Branch, Customer Service Centre, Male’ Business Centre, BML Islamic Branch, Hulhumale’ Branch, and Villimale’ Branch will be available via QueueBee.

It also said that to ensure social distancing at the branches, customers will be welcomed inside the premises when there are two customers waiting ahead in the “waiting position” indicated on the App.

BML said that for their Account Opening Centre, Loan Centre, and customers who would like to visit business centers for loan and account opening services will be required to make prior appointments, available on the Appointment Portal on the Bank’s website.

It said that elderly customers or those requiring special assistance will be served at all branches and service centers, and are not required to use online tokens or make prior appointments.

BML boasts a nationwide network of 38 branches across all 20 atolls, 56 Self-Service Banking Centres.

Along with 119 ATMs, 277 agents, and a full suite of Digital Banking services, Bank of Maldives said that it is committed to supporting individuals, businesses, and communities across the Maldives.

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