Dhiraagu has implements measures to help its customers facing economic challenges amid the Covid-19 crisis by providing payment extensions and payment plans.
In a statement, it said that this is also part of the continuing efforts to support the Government and the community during this time.
Dhiraagu said to support customers and help keep them connected:
- Dhiraagu customers will be given bill payment extensions up to 2 months from the bill creation date
- Customers will be provided with payment extensions or payment plans upon request to help them if they are facing economic hardship due to the COVID-19 situation.
- Dhiraagu will continue to waive late payment charges and reconnection fees for all their customers.
- Dhiraagu will not disconnect services for customers who are registered unemployed due to the COVID-19 situation until the end of June unless financial support is in place for them and will also provide payment options to help customers continue service.
During the past couple of months, Dhiraagu has extended its support through various initiatives such as free data allowances and discounts to cater to all their customer segments. Dhiraagu has further supported the President’s initiatives to ensure greater ease of access to the internet.
